VYBE

Support & Complaints

Last updated: 5 September 2026

Use the contact options below for support, complaints, privacy requests, or safety concerns. Email opens in your device’s email application. Do not include passwords, payment credentials, private keys, or unnecessary sensitive information.

General support

For account access, app functionality, Events, Campaigns, Coins, Gifts, Wallet, MARKET, or other product questions.

business@ecare.asia

Complaint

Describe what happened, when it happened, the relevant username or content identifier, and the resolution you are requesting.

business@ecare.asia

Privacy request

For access, correction, deletion, consent, or other privacy questions. We may need to verify that the request relates to your account.

business@ecare.asia

Safety report

Use in-app reporting where available because it can preserve the relevant content identifier. If you cannot report in the app, email the details below. We review safety reports and act on objectionable content within 24 hours.

business@ecare.asia

For child sexual abuse or exploitation concerns, read our Child Safety Standards. Do not attach or forward illegal material.

Company

ECA GLOBAL (M) SDN. BHD.
Company Registration No. 202101000122 (1400420-U)